Solving issue on your computer can be hard job for newbie. The larger companies are having good and quality helpdesk engineers, who care about their computers, updates, installations and etc. The team engaged with the helpdesk job should be really well educated and having longer experience. Even in such cases sometimes it is hard to find the best solution of users’ problems, so having a large database with issues and resolutions of them is important for every helpdesk team. Really making good procedures, having a quality help desk software and bringing your Jasminelive databases and knowledge in high level, will bring you success in this job.
The different companies are using different software for their purposes, but the most important task of each helpdesk specialist is to keep the operating system secure and in very good health. The computers are useful, but loss of information can cause big problems to the managers and to the whole company. This can cause even bankruptcy. The antivirus protection, windows updates and firewalls are among the most important basic security features of the computer network of each company.